Works Offline (USSD, SHORTCODE, SENDERID)
Gather feedback even in areas without smartphone penetration or reliable internet.
Listen better. Respond faster.
Collecting everyday feedback
reliably and securely
↗
Reliable feedback + analytics for Kenya's
programmes, communities and projects.
Proudly Partnered With
Choose Your Role
Tailored for the unique challenges of the humanitarian and development sector. Discover how Maoni Mtaani empowers your specific mission.
I'm managing a programme
Collect everyday feedback and surveys to ensure your project delivery meets community needs.
Explore programme tools →
I'm handling safeguarding
Deploy secure, confidential reporting channels for sensitive community complaints and issues.
Explore secure reporting →
I need to track impact
Automatically categorise responses and identify trends to understand exactly what your data means.
Explore analytics →
I'm responding to emergencies
Launch rapid two-way communication campaigns to reach communities instantly when it matters most.
Explore rapid response →Transform SMS into Insights
A complete feedback infrastructure that captures raw community voices and visualizes them instantly on an interactive dashboard.
1. Collection
SMS, Voice, and USSD responses stream in real-time.
2. Processing
Our core categorises, translates, and analyses sentiment.
3. Visualization
Data is instantly available on your interactive dashboard.
Total SMS
124,592
↑ 12%
Avg Sentiment
68%
↑ 4%
Resolution Rate
92%
↓ 1%
Response Volume
Live SMS Feed
Trusted Across the Humanitarian Sector
Participant
How do I register for the upcoming food distribution?
How do I register for the upcoming food distribution?
Maoni Bot
Registration is open on Tuesday at the main community hall. Do you need directions?
Registration is open on Tuesday at the main community hall. Do you need directions?
Yes, please send directions.
Partnered with Leading NGOs
UN
RC
SC
Reliable systems trusted by global organizations across East Africa.
Millions
Of feedback messages processed securely and confidentially.
"Maoni Mtaani completely changed how we track our WASH programme distributions in Kibera."
Core Features
Enterprise-grade capabilities built specifically for the realities of field work.
📡
🗣️
Automated Translation
Automatically translate Swahili and local dialects into English for seamless reporting.
🔒
End-to-End Encryption
Keep sensitive community feedback secure with military-grade encryption.
⚡
Automated Action Alerts
Instantly alert field officers when urgent keywords or negative sentiment is detected.
📊
Live Dashboard
Track metrics, sentiment, and response rates in real-time with our interactive analytics suite.
Simple, Transparent Pricing
Start listening to your communities today. Choose a plan that fits your programme's scale.
Free Demo
Free
For 1 Month
1 User
Perfect for testing and running a pilot programme.
Key Features
- ✓ Up to 500 responses
- ✓ Basic SMS capabilities
- ✓ Standard web surveys
- ✓ Dashboard analytics
- ✕ API Access
Most Popular
Professional
Custom
Billed Monthly
Up to 5 Users
For active programmes needing regular community feedback.
Key Features
- ✓ Unlimited responses
- ✓ Advanced analytics & exports
- ✓ Confidential reporting channels
- ✓ Custom branding
- ✓ Priority email support
Enterprise
Custom
Billed Annually
Unlimited Users
Full-scale infrastructure for large humanitarian organizations.
Key Features
- ✓ Everything in Professional
- ✓ Dedicated account manager
- ✓ Custom API integrations
- ✓ Advanced role-based access
- ✓ SLA guarantee & training
Quick answers to the most common questions we get from programme managers.
Contact UsWe use a multi-channel approach including SMS, USSD, and automated voice calls. This ensures participation even in areas without smartphone penetration or reliable internet.
Yes. Maoni Mtaani offers end-to-end encryption and supports fully anonymous reporting channels to protect vulnerable participants and ensure safeguarding compliance.
Data is processed in real-time. As soon as an SMS or Voice response is received, our core categorizes and translates the data, making it instantly available on your dashboard.
Absolutely. Our Enterprise plan includes custom API access, allowing you to seamlessly integrate community feedback into your existing M&E workflows.
No. The dashboard is designed to be intuitive and accessible for programme managers, offering pre-configured analytics without the need for coding.
Ready to Start Listening?
Your communities are already speaking. Give them a direct, secure channel to share their experiences and feedback. Fast deployment, scalable infrastructure.
Get Your Quote Today